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NHS Hospitals suffering from Lack of Compassion

posted on 15 September 2009 | posted in NHS in the News


Read here - Daily Telegraph article 'NHS Hospitals suffering from lack of compassion'. 30/12/08

'NHS hospitals are suffering from a deterioration in the level of compassion shown to patients by clinical staff, a health thinktank has warned'.

Daily Telegraph - Published: 9:20AM GMT 30 Dec 2008 - Transcript

Niall Dickson, chief executive of the King's Fund, blamed work pressures, shorter stays in hospital and the greater complexity of medical challenges for staff behaving in a less "feeling" way.

He said that compassion should be a key priority for the boards of every NHS hospital.

The King's Fund is piloting a project in a number of hospitals to try to encourage staff to focus on being compassionate.

Under the 'Schwartz round' scheme, staff from different disciplines get together once a month to discuss areas where they have experienced difficulties.

Mr Dickson told BBC Radio 4's Today programme: "I have very little doubt that we've seen a deterioration in the level of compassion that is shown by staff to patients.

"The board of every hospital should be looking at this as one of their top priorities - what is it like for someone who's coming in to be treated, and how can we improve that experience?"

He added: "It's to do with staff facing very difficult situations - because patients are sicker and hospital stays are shorter - rather than them all turning into nasty people.

"If we can't get compassion into our healthcare, the system is failing. It's as fundamental as that."

Related Article:
Patients to rate their GPs on NHS website The draft constitution of the NHS identifies compassion as one of the six values of the service, explaining: "We find the time to listen and talk when it is needed, make the effort to understand, and get on and do the small things that mean so much - not because we are asked to but because we care."


Telegraph News.

Niall Dickson, Chief Executive, The King's Fund

The King's Fund











 

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